Allied Health Clinics
Stop letting discharged patients walk out the door. A tireless second front desk that books, chases and rebooks.
An AI voice agent plus an outbound rebooking brain for Australian physio, OT and speech clinics. It answers and books in Cliniko, Nookal, Halaxy or Power Diary, runs the discharge-to-rebook sequence, and handles NDIS and EPC paperwork.
Keeps the tools you already run
- Cliniko
- Nookal
- Halaxy
- Power Diary
- Coreplus
Watch the core agent work a live call
books into ClinikoDischarge rebook
Hi, I had my last knee physio session two weeks ago and the clinic said to come back if it flared up. It has.
Agent qualifies
Post-acute injury, so a 1-week review interval fits. I can see Sarah has openings this week. Are you funding this through Medicare CDM or privately?
Books in Cliniko
Booked you with Sarah for Thursday 9:30am and logged it against your remaining CDM sessions.
SMS confirmation
Confirmed by SMS, with your pre-visit pain map and consent form to fill in before you arrive.
Why now
NDIS therapy support price per hour from 1 July 2025, down from $193.99 frozen since 2019 against 18%+ inflation
NDIS Pricing Arrangements 2025-26 (via Leap in!) / Zatersio Allied Health Blueprint · 1 July 2025
of disability providers ran at a loss in 2023-24, up from 34%
NDS State of the Disability Sector Report 2024 / Zatersio Allied Health Blueprint · 2023-24
rebooking rate most clinics achieve, against an industry target of 60-70%
Industry data / Zatersio Allied Health Blueprint · May 2026
cost of each no-show or late cancel session
Industry data / Zatersio Allied Health Blueprint · May 2026
Where the money leaks today
The admin that quietly costs you jobs
Discharged patients never rebook
"See you in 2 weeks" patients never book, and the lifetime value walks out the door. Every 10 unrebooked new patients is roughly $10,000 in lost LTV.
EPC/CDM referral renewal chasing
Phone tag with GP surgeries to get the renewed 5-session referral in the file.
NDIS plan paperwork
Service agreements, progress reports, plan reviews and plan-managed invoicing eat 5+ hours a week per clinician.
Claim chasing
Medicare, DVA, WorkCover and CTP/TAC rejections chased manually across systems.
No-shows and late cancels
A 24-hour policy that's rarely enforced; a typical 2-clinician practice loses ~$3,800/month.
Paper intake at the desk
Initial assessment intake forms still filled on paper and re-keyed by reception.
Outcome-measure follow-up never done
Discharge and outcome-measure follow-up almost never happens, so the review pipeline suffers.
The solution stack
One core agent, four compounding add-ons
Clinic Voice Agent + Rebooking Brain
24/7 inbound voice answering, booking and rescheduling in Cliniko, Nookal, Halaxy or Power Diary, plus an outbound rebooking engine that sends every discharged patient a conversational SMS at the right interval (post-acute injury: 1 week; chronic management: 6 weeks; pre-summer dry-needling refresh: 12 weeks). Clinically complex calls escalate to a human.
Trained on your clinic's voice, your fee schedule and your conditions list. Speaks Australian English and understands HCV, DVA, Medicare CDM and NDIS funding nuances.
EPC / CDM Referral Chaser
Detects patients on session 4 of 5, faxes or emails the GP a pre-filled renewal request, and follows up until the new referral is in the file.
NDIS Admin Bot
Auto-generates service agreements, progress reports and plan-review summaries; bulk-invoices plan managers and reconciles payments, with an NDIS Quality and Safeguards audit-ready trail.
No-Show Recovery + Waitlist
When a cancel comes in, the AI immediately calls and SMSes the top 3 candidates on the waitlist for a real-time fill, with deposit and policy escalation for repeat offenders.
Digital Intake + Outcomes
Pre-visit forms (consent, pain map, DASS-21, NPRS), post-discharge outcome SMS at 4 and 12 weeks, then a review request triggered at peak satisfaction.
Investment
Setup and monthly, per component
| Component | Setup | Monthly |
|---|---|---|
| Clinic Voice Agent + Rebooking Brain1 | $2,000 | $890 / mo |
| + EPC / CDM Referral Chaser2 | $1,200 | + $450 / mo |
| + NDIS Admin Bot3 | $2,500 | + $850 / mo |
| + No-Show Recovery + Waitlist4 | $1,200 | + $400 / mo |
| + Digital Intake + Outcomes5 | $1,500 | + $400 / mo |
A 2-clinician clinic billing ~$25k/month pays ~$890/mo for Core, about 3.6% of revenue. Recovering one rebook per week ($120) pays Core monthly four times over. If you take NDIS work, the NDIS Admin Bot is the immediate ROI add-on; No-Show Recovery is the next obvious win.
1 $890 sub-3 clinicians, $1,100 for 3-5, $1,490 for 6+.
2 GP renewal automation.
3 Agreements, reports, invoicing.
4 Real-time waitlist fill.
5 Pre-visit forms + post-discharge SMS.
ROI snapshot
What recovery looks like
Day-60 guarantee
If Core doesn't show a measurable lift in rebooking rate by day 60, we waive the month-3 retainer.
Compliance and data residency
Built to keep your data onshore and yours
On your own servers
Run the full stack on-premise, inside your own network. Nothing leaves your building.
Australian-resident cloud
Or host on Australian-resident cloud (AWS Sydney). Your data stays onshore.
Either way, your data is never used to train third-party models.
Regulatory coverage
- Privacy Act 1988
- AHPRA
- NDIS Quality and Safeguards Commission
- APP 11
What we guarantee on data
- Run it on your own servers, or on Australian-resident cloud (AWS Sydney by default). Your choice.
- Your patient and clinical data is never used to train third-party models.
- Every NDIS-related output is audit-ready against the NDIS Quality and Safeguards Commission framework.
- Voice recordings are stored only as needed for QA. Privacy Act 1988, APP 11 and AHPRA guidance are baked into the build.
Independent Dental Practices
Stop sending after-hours toothaches to your competitor. Recalls, no-shows and emergencies, answered 24/7 by your own AI voice team.
A front desk voice agent for independent Australian dental practices. It books in D4W, Praktika or EXACT, runs basic emergency triage, captures HICAPS and Medicare details, and works the lapsed-recall list with two-way SMS and voice.
Keeps the tools you already run
- Dental4Windows
- Praktika
- EXACT
- Core Practice
- HICAPS
Watch the core agent work a live call
books into Dental4WindowsAfter-hours call
I've got a really bad toothache that started tonight, the whole side of my jaw is throbbing. Can someone see me?
Emergency triage
That sounds like an acute toothache rather than trauma or swelling, so it's a same-day appointment, not an emergency clinic. Which health fund are you with so I can capture your HICAPS details?
Books in D4W
Booked you for 8:40am tomorrow with Dr Lee and captured your Bupa fund and Medicare details.
SMS confirmation
Confirmed by SMS with the address and your estimated gap fee for the exam.
Why now
of inbound calls to a busy dental practice go unanswered; over 50% are missed during lunch
Industry data / Zatersio Dental Practices Blueprint · May 2026
of voicemail callers hang up and ring a competitor; only 14% leave a message
Industry data / Zatersio Dental Practices Blueprint · May 2026
per year a 2-chair practice leaks: 10 missed calls/week at 20% conversion x $500 average new-patient value
Zatersio Dental Practices Blueprint · May 2026
average no-show rate; each empty chair is worth $150-$300
Industry data / Zatersio Dental Practices Blueprint · May 2026
Where the money leaks today
The admin that quietly costs you jobs
Recall lists rot
Six-month hygiene and check-up recalls get SMS blasts but no human follow-up, so the lists rot.
Treatment plans unbooked
Crowns, implants and ortho presented but unbooked, sitting in limbo for months.
Health fund queries
"How much will Bupa cover for an 011 + 012?" eats 5-10 minutes per call.
No-shows averaging 7.4%
Each empty chair is worth $150-$300 and the 24-hour policy is rarely enforced.
After-hours emergency triage
Toothache calls go to voicemail and book with the next available competitor.
Manual gap quoting and CDBS checks
HICAPS gap quoting and CDBS eligibility checks done by hand at the desk.
Paper new-patient intake
Intake forms on paper or PDF, then re-keyed by the receptionist into D4W.
The solution stack
One core agent, four compounding add-ons
Front Desk Voice Agent + Hygiene Recall
A 24/7 AI receptionist answering missed, after-hours and overflow calls in a natural Australian voice. Books straight into D4W, Praktika, EXACT or Core Practice, runs basic emergency triage (toothache vs trauma vs swelling), captures HICAPS fund and Medicare details, and SMS-confirms appointments. Bundled with the Hygiene Recall Reactivator, which works the lapsed-6-month list with two-way SMS and outbound voice.
The two highest-pain workflows in one Core: answer every overflow call, and keep the recall list from rotting.
Treatment Plan Chaser
Pulls unscheduled treatment from D4W/Praktika/EXACT and sequences SMS, email and voice over 30/60/90 days with a gap-fee quote, then books the consult.
HICAPS & Fund Quote Bot
An instant gap-quote engine ("Bupa Top Extras, items 011+012+114 = $X out of pocket") embedded on your website and answered by the voice agent.
CDBS / NDIS / Intake Automation
Pre-visit digital forms, CDBS eligibility check via Medicare, an NDIS plan-managed invoicing pack, and an auto-push to the PMS.
Treatment Plan Photo + Education SMS
After every check-up the AI generates a plain-English SMS summary of recommended work with photos and a gap quote.
Investment
Setup and monthly, per component
| Component | Setup | Monthly |
|---|---|---|
| Front Desk Voice Agent + Hygiene Recall1 | $2,500 | $1,200 / mo |
| + Treatment Plan Chaser2 | $2,000 | + $750 / mo |
| + HICAPS & Fund Quote Bot3 | $1,500 | + $450 / mo |
| + CDBS / NDIS / Intake Automation4 | $1,800 | + $500 / mo |
| + Treatment Plan Photo + Education SMS5 | $1,200 | + $400 / mo |
A 2-chair AU practice nets ~$600-800k/yr; $1,200/mo Core is ~2% of revenue, well under the ~$52k/yr leak it plugs. Start with Core, then add Treatment Plan Chaser to attack the $1,800+ unbooked-crown leak; the HICAPS Quote Bot follows for new-patient conversion.
1 Voice Agent + Hygiene Recall bundled. Growth tier at $1,800/mo adds Treatment Plan Chaser.
2 30/60/90-day cadence on unbooked plans.
3 Instant gap quote, embedded.
4 Eligibility + paperwork + PMS push.
5 Plain-English summary with photos.
ROI snapshot
What recovery looks like
Day-60 guarantee
If Core doesn't show at least 1 reactivated hygiene patient/week plus 1 recovered after-hours booking/week by day 60, we waive the month-3 retainer.
Compliance and data residency
Built to keep your data onshore and yours
On your own servers
Run the full stack on-premise, inside your own network. Nothing leaves your building.
Australian-resident cloud
Or host on Australian-resident cloud (AWS Sydney). Your data stays onshore.
Either way, your data is never used to train third-party models.
Regulatory coverage
- Privacy Act 1988
- AHPRA
- APP 11
What we guarantee on data
- Run it on your own servers, or on Australian-resident cloud (AWS Sydney by default). Your choice.
- Your patient and HICAPS data is never used to train third-party models.
- Every AI interaction is AHPRA-compliant: no brand claims, no before/after assertions, no promotion of cosmetic outcomes.
- Voice recordings are stored only as needed for QA. Privacy Act 1988 and APP 11 are baked into the build.
Independent Vet Clinics
Answer the phone while your nurses are restraining the dog. The after-hours front desk, recall machine and refill manager you never had time to hire.
A vet front desk voice agent for independent Australian clinics. It runs 24/7 triage and booking in ezyVet, RxWorks, VisionVPM or Provet Cloud, recovers vaccination and preventatives revenue, and handles compassion comms.
Keeps the tools you already run
- ezyVet
- RxWorks
- VisionVPM
- Provet Cloud
Watch the core agent work a live call
books into ezyVetAfter-hours triage
My dog just ate a block of dark chocolate about 20 minutes ago, I'm really worried. What do I do?
Structured triage
Let's check the risk. How much does your dog weigh, and roughly how many grams of dark chocolate? That timing means we should act quickly.
Escalates + books
At that weight and dose this needs review tonight. I've paged the on-call vet to your number and booked an emergency consult in ezyVet.
SMS handoff
Confirmed by SMS: the on-call vet will ring you within 10 minutes, with the clinic address attached.
Why now
of national veterinary capacity is meeting demand, in year eight of the workforce shortage
Animal Emergency Australia / Zatersio Veterinary Clinics Blueprint · May 2026
average time to fill a vet vacancy, up from 8 weeks in 2014
Zatersio Veterinary Clinics Blueprint · May 2026
of inbound vet calls go unanswered, mostly during peak periods
Industry data / Zatersio Veterinary Clinics Blueprint · May 2026
of vacancies take 12+ months to fill nationally; 44% in regional
AVA Workforce Survey 2023/24 (via Mirage News) / Zatersio Veterinary Clinics Blueprint · 2023/24
Where the money leaks today
The admin that quietly costs you jobs
Lapsed vaccination and parasite lists
Annual C5, F3 and tick/flea/heartworm reminders, with lapsed-pet lists everywhere.
Triage calls clog the line
"Is my dog okay?" calls (eaten chocolate, grass seeds, limping) tie up reception for hours.
After-hours emergency triage
Calls go to a pager or referral hospital, and clients churn.
Preventatives leaking to retail
Clients buy Bravecto, NexGard and Simparica at PetBarn or online because it's easier.
Sad-news communications skipped
Pathology results, euthanasia follow-up and sympathy cards skipped under workload.
Inconsistent surgery comms
Fasting reminders, discharge sheets and suture-removal bookings done inconsistently.
New-pet onboarding missed
Vaccination schedule, desexing, microchip and council registration prompts fall through.
The solution stack
One core agent, four compounding add-ons
Vet Front Desk Voice Agent
A 24/7 AI receptionist answering missed, after-hours and lunchtime calls. Books straight into ezyVet, RxWorks, VisionVPM or Provet Cloud, runs structured triage (eaten chocolate, limping, vomiting), and escalates true emergencies to the on-call vet's mobile via SMS.
Speaks Australian English and understands AU vaccination protocols, parasite seasons by region, and AVA-aligned welfare scripts. Sympathetic, never robotic.
Vaccination & Parasite Recall Engine
Runs lapsed C5, F3, heartworm and tick/flea lists with conversational SMS and voice, and books straight into nurse-consult slots.
Preventatives Auto-Refill
Subscription-style reorder for Bravecto, NexGard, Simparica and similar. The AI reminds, takes payment, and schedules pickup or postal delivery.
Compassion Comms Suite
Post-euthanasia sympathy card automation, paw-print delivery coordination, 7-day and 6-week grief check-ins (human-reviewed before send), and pathology bad-news call prep notes for the vet.
Surgical Journey + New-Pet Onboarding
Pre-op fasting and arrival SMS, post-op discharge instructions and suture-removal booking, plus full new-puppy/kitten onboarding (vacc schedule, desexing, microchip, council).
Investment
Setup and monthly, per component
| Component | Setup | Monthly |
|---|---|---|
| Vet Front Desk Voice Agent1 | $2,500 | $1,300 / mo |
| + Vaccination & Parasite Recall Engine2 | $1,500 | + $600 / mo |
| + Preventatives Auto-Refill3 | $1,800 | + $550 / mo |
| + Compassion Comms Suite4 | $1,500 | + $400 / mo |
| + Surgical Journey + New-Pet Onboarding5 | $1,500 | + $450 / mo |
A 2-vet clinic billing $80-$120k/month pays $1,300 for Core, ~1.3% of revenue, below the 3-5% marketing benchmark and less than a casual nurse plus Vetstoria combined. Start with Core; Vaccination Recall and Preventatives Auto-Refill typically pay back fastest, and Compassion Comms builds the long-term moat.
1 2-vet clinic standard. Solo: $1,500 + $950/mo. 3-vet: $3,500 + $1,800/mo.
2 Two-way SMS + voice on lapsed lists.
3 Subscription scripts vs retail leakage.
4 Sympathy + grief check-ins, human-reviewed.
5 Pre/post-op + new-pet lifecycle.
ROI snapshot
What recovery looks like
Day-60 guarantee
If Core doesn't show a measurable lift in booking volume by day 60, we waive the month-3 retainer.
Compliance and data residency
Built to keep your data onshore and yours
On your own servers
Run the full stack on-premise, inside your own network. Nothing leaves your building.
Australian-resident cloud
Or host on Australian-resident cloud (AWS Sydney). Your data stays onshore.
Either way, your data is never used to train third-party models.
Regulatory coverage
- Privacy Act 1988
- AVA Code of Professional Conduct
- APP 11
What we guarantee on data
- Run it on your own servers, or on Australian-resident cloud (AWS Sydney by default). Your choice.
- Your patient and client data is never used to train third-party models.
- Compassion Comms drafts are always human-reviewed before send. No automated grief messaging.
- Triage logic is AVA-aligned and updated with veterinary input every 6 months. Privacy Act 1988 and APP 11 are baked into the build.
How we work together
From first call to live in six weeks
Week 1
Discovery
Two 60-minute sessions with the practice principal and your practice manager. We map your front-desk flow, recall and referral chase points, and check how your practice-management system (Cliniko, Nookal, Dental4Windows, ezyVet and the like) holds appointments and recalls before we lock scope.
Weeks 2-4
Build
We train the agent on your appointment types and triage rules, wire two-way rebooking and referral chasing, and connect it to your practice-management calendar so bookings and recalls write back cleanly. You see test calls and rebooking flows each week.
Week 5
Pilot
Live with one clinician. We check the agent handles overflow calls, runs the rebooking conversation, and fills cancelled slots without double-booking, then tune in flight, with the front desk able to take over any call.
Week 6 onward
Retainer
Roll out across the practice. The monthly retainer kicks in: we own uptime, watch the rebooking and recall numbers, retune triage as your caseload shifts, and add the next automation as the clinic grows.
Integrate, never replace
We sit on top of the tools you already run
Your practice-management system already stores records and pushes templated reminders. We sit on top and do the things it doesn't. We answer the overflow call, run the two-way rebooking conversation, chase the referral and fill the cancelled slot, and never replace what your front desk already runs.
- EXACT
- RxWorks
See what Zatersio recovers for your healthcare business
Book a 30-minute scoping call. We map your current process, audit your existing software, and show you exactly where the money is leaking.
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