Residential Real Estate Sales
Stop letting Saturday-night enquiries sit until Monday. Zatersio answers every Domain and REA enquiry in under 90 seconds.
An AI voice and SMS responder that qualifies the buyer, books the inspection straight into your agent's calendar, and drafts the weekly vendor report. Every reply is compliant with the 2026 Victorian underquoting and reserve-disclosure rules. The principal stays in control.
Keeps the tools you already run
- VaultRE
- Box+Dice
Watch the Listing-to-Lead Engine work a Saturday-night enquiry
Booked into AgentboxDomain enquiry
Hi, saw 22 Brunswick Rd on Domain. Is it still available and can I inspect this weekend?
Agent qualifies
It is. Quick check: what's your price range, and are you pre-approved on finance? Indicative range here is $880k-$950k, with recent comparable sales attached as required.
Books the inspection
Booked you into Sarah's Saturday 11:00am open home and logged you in Agentbox.
SMS confirmation
Confirmed by SMS: Sarah will meet you at 22 Brunswick Rd, 11:00am Saturday. Comparable sales attached.
Connected to your tools
Why now
real estate services businesses in Australia, with Melbourne among the most competitive markets
more likely to qualify a lead when contacted within 5 minutes versus 30 minutes (US data)
MIT / InsideSales Lead Response Management Study (Oldroyd) · 2011
of online property enquiries went unanswered in a US secret-shopping study; median first reply took 39 minutes
appraisal-request conversion is far higher when the agent replies within 24 hours than after a one-day delay; speed-to-lead is decisive for vendor enquiries
Industry data / Zatersio Real Estate Sales Blueprint · May 2026
Where the money leaks today
The admin that quietly costs you jobs
Portal enquiries left in a shared inbox
REA and Domain enquiries sitting in a shared inbox until Monday morning.
Open-home callbacks done two days late
Scan-in data manually entered, then SMS callbacks done two days after the inspection.
Vendor reports hand-typed on Sundays
Weekly written updates hand-typed on Sunday nights, often skipping a week when life gets busy.
Listing copy written at 9pm
Descriptions written late at night; social tiles built in Canva by the sales associate.
Past buyers left to rot in the CRM
Past buyer enquiries left untouched after they didn't bid on one listing.
Appraisal requests leaking overnight
'Find an Agent' form requests sitting unanswered for 24+ hours.
~$1,840 per enquiry
Every Domain or REA enquiry left for 2+ hours costs an average Melbourne office ~$1,840 in lost GCI / Zatersio Real Estate Sales Blueprint · May 2026
The solution stack
One core agent, four compounding add-ons
Listing-to-Lead Engine
Three things in one. An AI voice and SMS responder picks up every REA/Domain portal enquiry in under 90 seconds, qualifies the buyer on price range, finance and timeline, and books an inspection straight into your agent's calendar. Open-home scan-in data flows into a personalised SMS within 15 minutes. And the AI drafts the weekly written vendor report per listing for the agent to review and send.
Every reply is compliant with the 2026 Victorian underquoting and reserve-disclosure rules: comparable sales, indicative price and suburb median are auto-attached. The principal stays in control of every send.
AI Listing Copywriter
Generates branded property descriptions, 'Just Listed / Just Sold' social tiles and eDM blasts in your office's tone of voice. One brief in, full marketing pack out.
Appraisal Bot
Domain or REA 'Find an Agent' form lands and becomes an instant qualified booking. The AI captures address, property circumstances and vendor motivation, then books the appraisal into your diary with a personalised intro SMS.
Open-Home Follow-Up Automation
The scan-in app feeds the AI; every attendee receives a personalised SMS within 15 minutes thanking them, sharing comparable sales and inviting a follow-up call or private inspection.
Buyer Database Re-engagement Agent
Re-warms stale CRM contacts who enquired on past listings. The AI matches their original criteria against new stock, sends a tailored SMS and books an inspection or callback when interest returns.
Investment
Setup and monthly, per component
| Component | Setup | Monthly |
|---|---|---|
| Listing-to-Lead Engine1 | $2,000 | $2,200 / mo |
| + AI Listing Copywriter2 | $750 | + $400 / mo |
| + Appraisal Bot3 | $1,200 | + $700 / mo |
| + Open-Home Follow-Up Automation4 | $900 | + $500 / mo |
| + Buyer Database Re-engagement Agent5 | $1,500 | + $850 / mo |
Start with Core. The Listing-to-Lead Engine is the highest-ROI build because it sits across enquiry, open-home and vendor reporting in one stack. Add the Listing Copywriter and Appraisal Bot as soon as you've validated Core.
1 Voice + SMS responder, open-home follow-up, vendor report drafter. 'Solo Principal' tier at $1,800/mo (1 user, SMS only) available.
2 Descriptions, social tiles, eDM.
3 Find-an-Agent form to booked appraisal.
4 Scan-in to SMS in 15 min.
5 Re-warms stale CRM contacts.
ROI snapshot
What recovery looks like
Day-60 guarantee
If Core doesn't show a measurable lift in enquiry response time (under 2 min average) by day 60, we waive the month-3 retainer.
Compliance and data residency
Built to keep your data onshore and yours
On your own servers
Run the full stack on-premise, inside your own network. Nothing leaves your building.
Australian-resident cloud
Or host on Australian-resident cloud (AWS Sydney). Your data stays onshore.
Either way, your data is never used to train third-party models.
Regulatory coverage
- Privacy Act 1988
- Victorian underquoting and reserve-disclosure rules (2026)
- Consumer Affairs Victoria
What we guarantee on data
- Every reply is compliant with Victorian underquoting and reserve-disclosure rules, with comparables and indicative price auto-attached.
- Your data stays in Australian-resident infrastructure, on AWS Sydney by default or on your own servers. Your choice.
- All client data is encrypted at rest and never used to train third-party models.
- Compliance with the Privacy Act 1988 and your aggregator's data-sharing policy is baked into the build.
Property Management
Give every PM 8 hours back each week. Zatersio quiets the tenant inbox, 24/7, without changing PropertyMe.
A voice, email and SMS responder that classifies tenant enquiries, drafts replies, and escalates only the 15% that need a human PM. Every interaction logs into PropertyMe, PropertyTree, Console or Ailo with a full audit trail. Your PMs keep the relationship; we remove the typing.
Keeps the tools you already run
- PropertyTree
Watch the Tenant Comms Agent clear an after-hours inbox
Booked into PropertyMeTenant SMS
Hi, the hot water's stopped working and it's freezing. What do I do?
Agent triages
Sorry to hear that. No hot water in this weather is urgent. I've logged it and I'm drafting a landlord-approval request with your photo now.
Logs and dispatches
Logged the maintenance request in PropertyMe and queued a plumber dispatch pending landlord approval.
SMS update
Confirmed by SMS: your request is in with the office. A plumber will be booked as soon as the owner approves, today.
Connected to your tools
Why now
record median annual management income (AAMI) per door in FY25
Real Estate Dynamics 2025 Rent Roll Insights / Zatersio Property Management Blueprint · FY25
of doors lost every year to industry-average attrition
Zatersio Property Management Blueprint · May 2026
lost in fees on a 250-door book, plus ~$240,000 in rent-roll asset value, at 17.3% attrition
Zatersio Property Management Blueprint · May 2026
a typical PM now carries, receiving hundreds of messages per week
Zatersio Property Management Blueprint · May 2026
Where the money leaks today
The admin that quietly costs you jobs
Tenant email pile-up
'When's my inspection', 'rent receipt please', 'how do I break lease': 60-100/day across a 300-door book.
Maintenance triage
Categorising issues, getting landlord approval, dispatching tradies and chasing quotes.
Arrears chasing by hand
Day 1, day 3, day 7, day 14 SMS and call sequences run manually.
Routine inspection reports at night
Photo-heavy reports copy-pasted late at night, room by room.
Lease renewals and rent reviews
CMA, landlord recommendation, tenant offer and follow-up, all hand-assembled.
Owner monthly updates
Disbursement explainers and market commentary manually drafted every month.
~$79,000/year
A 250-door book bleeds ~$79,000/year in fees plus ~$240,000 in rent-roll asset value at 17.3% attrition / Zatersio Property Management Blueprint · May 2026
The solution stack
One core agent, four compounding add-ons
Tenant Comms Agent
A voice, email and SMS responder that handles the top 20 tenant enquiry types end-to-end: lease questions, rent receipts, inspection date queries, contact updates, after-hours noise complaints, break-lease enquiries and routine maintenance reports. Every interaction logs into PropertyMe, PropertyTree, Console or Ailo with a full audit trail, and only the 15% that need a human PM are escalated.
Trained on your office's voice and your trust account's policies, the agent treats every tenant message as a chance to save a renewal, not just resolve a ticket.
Maintenance Triage Bot
A tenant reports an issue; the AI categorises it urgent/routine/cosmetic, drafts the landlord-approval SMS with photo, dispatches the tradie once approved, and chases the quote. Every step posts back to your PMS.
Arrears Chaser
A multi-channel arrears cadence: SMS day 1, voice day 3, formal email day 7, breach-notice draft day 14, with empathetic tone and escalation flags for the PM. Compliant with the 2026 Vic RTA notice periods.
Lease Renewal Pack Generator
One click produces the CMA, landlord recommendation letter, tenant offer and follow-up sequence. Updated to match the 2026 RTA's 90-day rent-increase notice requirement.
Routine Inspection Report Writer
Photos go in via your existing app (Inspection Manager, ReView, or the iPhone gallery) and a branded PDF report comes out with room-by-room AI-written observations for PM review.
Investment
Setup and monthly, per component
| Component | Setup | Monthly |
|---|---|---|
| Tenant Comms Agent1 | $1,490 | $550 / mo |
| + Maintenance Triage Bot2 | $700 | + $450 / mo |
| + Arrears Chaser3 | $500 | + $350 / mo |
| + Lease Renewal Pack Generator4 | $600 | + $300 / mo |
| + Routine Inspection Report Writer5 | $800 | + $400 / mo |
Start with Core. Once your PMs feel the inbox quiet down, layer in Maintenance Triage and Arrears Chaser, the two add-ons that drive landlord retention. Pricing is per door, not per seat: a 200-door arm pays ~$2.75/door/mo for Core.
1 Up to 200 doors. +$2/door/mo above 200. Setup discounted to $899 if signed within 14 days.
2 Intake to tradie dispatch.
3 2026 RTA-compliant cadence.
4 CMA + offer + follow-up in one click.
5 Photos in, branded PDF out.
ROI snapshot
What recovery looks like
Day-60 guarantee
If Core doesn't show a measurable reduction in tenant-email volume to PMs by day 60, we waive the month-3 retainer.
Compliance and data residency
Built to keep your data onshore and yours
On your own servers
Run the full stack on-premise, inside your own network. Nothing leaves your building.
Australian-resident cloud
Or host on Australian-resident cloud (AWS Sydney). Your data stays onshore.
Either way, your data is never used to train third-party models.
Regulatory coverage
- Privacy Act 1988
- 2026 Victorian RTA amendments
- Consumer Affairs Victoria recordkeeping
What we guarantee on data
- Every renewal pack and arrears notice is compliant with the 2026 Vic RTA amendments out of the box.
- Your trust account and tenant data stay in Australian-resident infrastructure, on AWS Sydney by default or on your own servers. Your choice.
- Tenant communications log into PropertyMe, PropertyTree, Console or Ailo with a full audit trail, and are never used to train third-party models.
- Compliance with the Privacy Act 1988 and Consumer Affairs Vic recordkeeping requirements is baked in.
How we work together
From first call to live in six weeks
Week 1
Discovery
Two 60-minute sessions with the principal and a lead agent or PM. We map your enquiry handling, vendor reporting and tenant comms, and check how Agentbox, VaultRE, Rex, PropertyMe or PropertyTree holds your listings, contacts and trust account before we lock scope.
Weeks 2-4
Build
We train the agent on your buyer-qualifying and tenant-triage flows, build vendor-report drafting from your CRM data, and wire enquiry capture and updates back into Agentbox, VaultRE, Rex or your PM platform. You see test enquiries and draft reports each week.
Week 5
Pilot
Live with one sales agent or one PM team. We check buyer enquiries are qualified and booked, vendor reports draft correctly, and the tenant inbox quietens without missing an urgent maintenance call, then tune in flight.
Week 6 onward
Retainer
Roll out across the office. The monthly retainer kicks in: we own uptime, watch enquiry-response and vendor-report numbers, retune as listing volume and your rent roll change, and add the next automation when you're ready.
Integrate, never replace
We sit on top of the tools you already run
Agentbox, VaultRE, Box+Dice, Rex, PropertyMe, PropertyTree, Console and Ailo already store your data and process your trust account. We sit on top via their APIs and do the things they don't: answer the enquiry, qualify the buyer, draft the vendor report, quiet the tenant inbox, and never replace what's working.
- VaultRE
- Box+Dice
- PropertyTree
See what Zatersio recovers for your real estate business
Book a 30-minute discovery call. We map your current process, review your existing software, and show you exactly where the money is leaking.
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