Allied Health Clinics
Stop letting discharged patients walk out the door. A tireless second front desk that books, chases and rebooks.
An AI voice agent plus an outbound rebooking brain for Australian physio, OT and speech clinics.
Price your build pre-filled for you
Watch it work
Watch the clinic voice agent rebook a patient
Booked into ClinikoDischarge rebook
Hi, I had my last knee physio session two weeks ago and the clinic said to come back if it flared up. It has.
Agent qualifies
Post-acute injury, so a 1-week review interval fits. I can see Sarah has openings this week. Are you funding this through Medicare CDM or privately?
Books in Cliniko
Booked you with Sarah for Thursday 9:30am and logged it against your remaining CDM sessions.
SMS confirmation
Confirmed by SMS, with your pre-visit pain map and consent form to fill in before you arrive.
Illustrative example. Names and details are fictional.
Connected to your tools
It answers and books in Cliniko, Nookal, Halaxy or Power Diary, runs the discharge-to-rebook sequence, and handles NDIS and EPC paperwork.
Why now
$183.99
NDIS therapy support price per hour from 1 July 2025, down from $193.99 frozen since 2019 against 18%+ inflation
NDIS Pricing Arrangements 2025-26 (via Leap in!) · 1 July 2025
50%
of disability providers ran at a loss in 2023-24, up from 34%
NDS State of the Disability Sector Report 2024 · 2023-24
The admin that quietly costs you jobs
Discharged patients never rebook
"See you in 2 weeks" patients never book, and the lifetime value walks out the door.
EPC/CDM referral renewal chasing
Phone tag with GP surgeries to get the renewed 5-session referral in the file.
NDIS plan paperwork
Service agreements, progress reports, plan reviews and plan-managed invoicing eat 5+ hours a week per clinician.
Claim chasing
Medicare, DVA, WorkCover and CTP/TAC rejections chased manually across systems.
No-shows and late cancels
A 24-hour policy that's rarely enforced, so empty sessions go unbilled.
Paper intake at the desk
Initial assessment intake forms still filled on paper and re-keyed by reception.
Outcome-measure follow-up never done
Discharge and outcome-measure follow-up almost never happens, so the review pipeline suffers.
One core agent, four compounding add-ons
Core
Clinic Voice Agent + Rebooking Brain
24/7 inbound voice answering, booking and rescheduling in Cliniko, Nookal, Halaxy or Power Diary, plus an outbound rebooking engine that sends every discharged patient a conversational SMS at the right interval (post-acute injury: 1 week; chronic management: 6 weeks; pre-summer dry-needling refresh: 12 weeks). Clinically complex calls go to a person, and urgent calls are routed to staff immediately.
Trained on your clinic's voice, your fee schedule and your conditions list. Speaks Australian English and understands HCV, DVA, Medicare CDM and NDIS funding nuances.
Priced asAI receptionist + Reminders and client comms, $1,500 setup + $499/month
Modelled value, not our price
Recovers ~8 hours/week of reception time and reactivates 3-6 lapsed patients/week, worth $3,000 to $6,000 a week in lifetime value at ~$1,000 per patient.
EPC / CDM Referral Chaser
Detects patients on session 4 of 5, faxes or emails the GP a pre-filled renewal request, and follows up until the new referral is in the file.
Priced asDocument chasing, $1,500 setup + $499/month
Modelled value, not our price
Prevents the fall-off-EPC revenue cliff, typically 4-8 patients/month per clinician.
NDIS Admin Bot
Drafts service agreements, progress reports and plan-review summaries for a clinician to review, bulk-invoices plan managers and reconciles payments, keeping a record of every document it drafts.
Priced asWorkflow automation, $1,500 setup + $499/month
Modelled value, not our price
Cuts NDIS admin from 5+ hours/week per clinician to under 1 hour.
No-Show Recovery + Waitlist
When a cancel comes in, the AI immediately calls and SMSes the top 3 candidates on the waitlist for a real-time fill, with deposit and policy escalation for repeat offenders.
Priced asReminders and client comms, $1,500 setup + $499/month
Modelled value, not our price
Offers every cancelled slot to the waitlist in real time, so fewer sessions go unbilled.
Digital Intake + Outcomes
Pre-visit forms (consent, pain map, DASS-21, NPRS), post-discharge outcome SMS at 4 and 12 weeks, then a review request sent when the patient reports progress.
Priced asWorkflow automation, $1,500 setup + $499/month
Modelled value, not our price
Cuts intake admin by ~15 minutes per new patient, and asks for the review at the right moment.
Ads and follow-up that run themselves
Campaigns launched and tested by agents
Meta and Google campaigns set up, launched and creative-tested by agents, and watched by people.
Budgets paced, with your approval
Spend is paced against the budget you set. Any change to spend waits for your approval.
Weekly reports, sent
What ran, what it cost and what came in, in your inbox every week.
Leads from ads, answered and booked
Every enquiry an ad brings in is answered and booked by the same agents that work your phone and inbox.
- Book a 30-minute call about your ads
Running on Zatersio.si
Typical first build
AI receptionist and rebooking reminders
- AI receptionistAnswers calls 24/7 by voice and SMS, qualifies the caller and books into your calendar.
- Reminders and client commsRenewals, recalls, review requests and no-show recovery.
- Setup, one-off
- $1,500
- Platform, 1 seat
- $499 / month
Pre-filled with this build. Up to 3 capabilities are in the setup; each one after that adds $750. 12-month minimum, then 14 days' notice to cancel.
Monthly
Price inc. GST
Zatersio.si platform
We host your agents on AWS Sydney, monitor them, fix them and ship platform updates. One user seat included. 12-month minimum, then 14 days' notice to cancel. Usage at cost, itemised on your invoice: call minutes, SMS and AI model tokens.
$499 / month
Zatersio.si platform, self-hosted
The same platform on your own servers or AWS account. You pay your own hosting; we ship updates. One user seat included. The Zatersio.si source code is not handed over.
$349 / month
Extra user seat
Each extra person who signs in to review, approve or manage your agents.
$149 / month
Marketing plan
Meta and Google ads run by agents: creative testing, launches, budget pacing, weekly reports. You approve spend changes. A brand-new, optimised website, built free. Website hosting. Up to 5 website content changes a month. Ad spend, paid directly to Google and Meta. 12-month minimum, then 14 days' notice to cancel. No setup fee.
from$1,500 / month
What's included
- A fixed price in writing, AUD inc. GST
- Setup for up to 3 capabilities
- Hosting on AWS Sydney, monitoring, fixes and platform updates
- 1 user seat
- Live within 2 weeks of scope sign-off and system access, or you pay nothing for the setup
- Your data, and the code we write for custom builds and websites (GitHub repo)
What costs extra
- Usage at cost, itemised on your invoice: call minutes, SMS and AI model tokens.
- Extra user seats, $149 a month each
- Each capability after the first 3, $750 setup
- Your existing software licences
- Marketing plan from $1,500 a month ($950 for mechanical workshops), 12-month minimum, no setup fee
- Ad spend, paid directly to Google and Meta
- Work outside the signed scope, quoted in writing first
Start with Core: every call answered and every discharged patient offered a rebook. If you take NDIS work, the NDIS Admin Bot is the next add-on; No-Show Recovery is the next obvious win. Every price is AUD inc. GST, fixed in writing before we start. Setup is paid 50% at sign-off and 50% at go-live; the platform subscription has a 12-month minimum. You own your data.
What it could be worth to you
- Recover 4 lapsed patients/month at ~$1,000 LTV
- $4,000/month in saved lifetime value
- NDIS Admin Bot, per clinician
- 5+ hours of NDIS admin a week cut to under 1
- A practice losing 10 new patients to weak rebooking, at ~$1,000 LTV each
- ~$10,000 in lost lifetime value
Estimate what it could save you
- Modelled saving, not our price
- $2,078 saved a month
- Our price: typical first build
- $1,500 one-off
- Pays for itself in
- 5 weeks
Modelled from your inputs. The price used is the typical first build above (AI receptionist and rebooking reminders), $1,500 setup AUD inc. GST, and the saving is counted after the $499 a month platform subscription. Usage at cost, itemised on your invoice is not included. Assumes about 4.33 weeks a month.
Price your build to see your own setup and monthly price.
Live within 2 weeks of kickoff, or it's free.
Before kickoff
Discovery
Two 60-minute sessions with the practice principal and your practice manager. We map your front-desk flow, recall and referral chase points, and check how Cliniko, Nookal, Halaxy or Power Diary holds appointments and recalls before we lock scope.
Weeks 1-2
Build
We train the agent on your appointment types and call-routing rules, wire two-way rebooking and referral chasing, and connect it to your practice-management calendar so bookings and recalls write back cleanly. You see test calls and rebooking flows each week.
Go-live
Pilot
Live with one clinician. We check the agent handles overflow calls, runs the rebooking conversation, and fills cancelled slots without double-booking, then tune in flight, with the front desk able to take over any call.
After go-live
Run it, or hand it over
Roll out across the practice. Run it yourself, or we host it on AWS Sydney, watch the rebooking and recall numbers, fix anything we built and add the next automation as the clinic grows.
Built to keep your data onshore and yours
On your own servers
Run the full stack on-premise, inside your own network. Nothing leaves your building.
Australian-resident cloud
Or host on Australian-resident cloud (AWS Sydney). Your data stays onshore.
Either way, your data is never used to train third-party models.
Regulations this is designed around
- Privacy Act 1988
- AHPRA
- NDIS Quality and Safeguards Commission
- APP 11
What we guarantee on data
- Run it on your own servers, or on Australian-resident cloud (AWS Sydney by default). Your choice.
- Your patient and clinical data is never used to train third-party models.
- NDIS documents are drafted to support your NDIS Quality and Safeguards Commission obligations, and a clinician reviews each one before it is sent.
- Voice recordings are stored only as needed for QA. Designed to support Privacy Act 1988 and APP 11 obligations, and AHPRA advertising guidelines.
We sit on top of the tools you already run
- Cliniko
Questions, answered
See what Zatersio recovers for your allied health business
30-minute call with Lucky, our lead engineer. You leave with a ranked list of what to automate in your business and a fixed-price estimate within 48 hours. No obligation.
