An AI Receptionist That
Never Misses a Call
Your phone rings while you're on the tools, on the road, or asleep. An AI receptionist answers every call and enquiry 24/7, books the job, qualifies the lead, and routes the rest to your team. Built by the engineer-led team founded by Lakitha Sahan, hosted in Australia.
No account managers, no call centre scripts, just our engineers wiring it into the booking tools you already use.
What an AI receptionist actually does
It is more than an answering machine. The agent holds a real conversation, takes action in your systems, and only involves a human when it genuinely needs to.
Answers calls & enquiries 24/7
Picks up on the first ring, day or night, weekends and public holidays. The same agent handles web form enquiries, missed-call texts and after-hours voicemail so every channel gets a response.
Books jobs & appointments
Checks live availability, offers real slots, and writes the booking straight into your calendar or job-management tool. No double handling, no callback tag.
Captures & qualifies leads
Collects name, number, suburb and what the caller needs, then asks your qualifying questions, so hot jobs are flagged and time-wasters are filtered before they reach you.
Routes to the right person
Urgent breakdown? It can escalate to your on-call mobile. Account query? It books a callback. You set the rules; it follows them and logs a transcript every time.
The real cost of a missed call
Plenty of busy trades and service businesses miss a big slice of their inbound calls, and most callers don't leave a voicemail. They just ring the next name on Google. For example, a shop missing 30% of its calls leaks real money every month. Here is what that looks like.
Worked example: a Melbourne plumbing business
- Inbound calls per month
- 200
- Missed (30%)
- 60 calls
- Convert to a job (1 in 3)
- 20 lost jobs
- Average job value
- $450 AUD
- Revenue walking out the door
- $9,000 / month
That is roughly $108,000 a year in work handed to competitors, before counting the lifetime value of repeat customers. An AI receptionist that recovers even half of those calls pays for itself many times over inside the first month.
An AI voice agent and phone answering service in one
People search for an “AI voice agent” or an “AI phone answering service” and a virtual receptionist when they mean the same thing: a phone line that always gets answered without putting another person on payroll. Our AI receptionist is all of those. It picks up the call in a natural voice, understands what the caller wants, and acts on it, rather than reading a fixed menu of press-one options.
Unlike a traditional answering service that just takes a message and passes it on, the AI voice agent completes the job on the call: booking the appointment, confirming the details by SMS, and logging the transcript. You get the coverage of an answering service with the action of a real receptionist, around the clock.
Works with the booking tools you already run
We don't ask you to rip out your systems. The AI receptionist plugs into your existing calendar, CRM and job-management software over their APIs, so a booking it takes appears exactly where your team expects it. Common integrations include ServiceM8, Cliniko, Calendly, Square, HubSpot and Google Calendar.
Under the hood it is the same approach as our custom AI agents and workflow automation: the agent doesn't just talk, it triggers the follow-up actions, sends the confirmation SMS, and updates the record. One accountable team builds and owns the whole pipeline end to end, led by the founder.
Weighing this against a hire? See how an AI receptionist stacks up against a person in our AI agents vs hiring a VA cost comparison.
Your calls, your data, kept in Australia
Every call your receptionist takes is a customer record: names, phone numbers, addresses and sometimes health or financial details. We process and store that on Australian-hosted infrastructure under your control, not on an offshore platform you can't see into.
That keeps you aligned with the Australian Privacy Principles and gives regulated businesses, clinics, brokers and law firms among them, the data sovereignty their obligations demand. Being Melbourne-based isn't a tagline; it's where your data lives.
Who an AI receptionist suits
If your revenue depends on the phone being answered and the diary being filled, this is for you. We have built it for businesses like these.
Trades & construction
Plumbers, electricians and builders on the tools all day. Stop sending after-hours and overflow calls to voicemail and your competitors.
AI for tradesClinics & healthcare
Allied health, dental and medical practices. Handle appointment bookings, reschedules and reminders without tying up reception.
AI for healthcareSalons & personal services
Hairdressers, beauty and wellness. Take bookings while staff are with a client, cut no-shows with reminders and fill last-minute gaps.
AI for salonsAgencies & professional services
Brokers, recruiters and consultancies. Qualify enquiries, capture context and route the genuine opportunities to the right person.
AI for recruitmentBased in Melbourne and serving businesses across Australia, from Melbourne to Sydney, Brisbane, Perth and Adelaide.
Voice agents work both directions
Answering the phone is only half of it. The same voice agent can pick up the calls your team never finds time to make, so the follow-ups, reminders and rebookings actually happen.
Outbound follow-ups
Quotes chased, appointments confirmed, no-shows rebooked. Your agent makes the calls your team never gets to.
Reminders and rebooking
Service due, policy renewing, annual check-up: the agent calls, the customer books, the calendar fills.
Custom voice builds
Anything with a phone line and a workflow behind it. We build custom voice agents end to end, on your stack, in your rules.
Every voice agent is a custom build by our Melbourne engineering team, from receptionist to full outbound campaigns. Australian accent, Australian-hosted, answering 24/7, priced transparently in AUD.
AI receptionist FAQs
No. It uses natural voice and conversational responses, greets callers in your business name, and follows the script and tone you sign off on. Most callers simply experience a helpful receptionist who answers on the first ring at any hour. When a call needs a human, it hands over cleanly with the context already captured.
It is built to take the load off them, not replace good people. The AI receptionist absorbs after-hours calls, overflow when the phone rings while everyone is busy, repetitive booking and FAQ enquiries, and lead capture from your website. Your team then spends their time on the work that actually needs a person rather than chasing missed calls and voicemails.
We integrate with the tools you already run, including ServiceM8, Cliniko, Calendly, HubSpot, Square, Google Calendar and most systems with an API. The AI checks live availability, books the slot, and writes the job or appointment straight into your calendar or CRM so there is no double entry.
Call recordings, transcripts and customer details are processed and stored in Australian-hosted infrastructure under your control, not shipped offshore. That keeps you aligned with the Australian Privacy Principles and gives clinics, brokers and other regulated businesses the data sovereignty they need.
Like our other automation and AI agent projects, voice agent builds sit in our $2,000 to $15,000 AUD band depending on integrations, call volume and how much qualification logic you need. For most trades and clinics it pays for itself quickly: recovering even a handful of missed jobs a month covers the build. We scope it on a free call before you commit.
It is designed to know its limits. For anything outside its scope it captures the caller's details and reason for calling, then routes to the right person or books a callback, so nothing falls through. You decide the escalation rules, and you get a transcript of every interaction.
Stop sending callers to voicemail
Book a free call and we'll map your call volume, the jobs you're missing, and exactly what an AI receptionist would recover, with the numbers, before you spend a dollar.
Book a discovery call