Trades & Construction
Stop losing a job every time you go up a ladder. Zatersio answers, quotes and chases for you, 24/7.
An AI voice receptionist trained on Aussie tradie jargon and Melbourne postcodes. It books straight into your calendar, captures the address and photos by SMS, and escalates true emergencies to your mobile.
Keeps the tools you already run
- ServiceM8
- Tradify
- AroFlo
- Fergus
- simPRO
Watch the core agent work a live call
books into ServiceM8Inbound call
Burst pipe under the kitchen sink, water everywhere. Can someone come today?
Agent qualifies
That's an emergency. I've got your address as 14 Lygon St, Carlton. Sending a photo request by SMS now.
Books the job
Booked Dave for a 2pm emergency callout.
SMS handoff
Confirmed by SMS: Dave will ring you back inside 15 minutes.
Why now
construction insolvencies recorded in FY25 (63% small builders under 5 staff)
ASIC FY25 insolvency data / Zatersio Trades Blueprint · FY25
homes the national housing target is slipping by
Master Builders Australia / Zatersio Trades Blueprint · May 2026
of inbound tradie calls go unanswered (jobsite noise, driving, in the roof)
Industry data / Zatersio Trades Blueprint · May 2026
of voicemail callers ring the next tradie instead
Industry data / Zatersio Trades Blueprint · May 2026
Where the money leaks today
The admin that quietly costs you jobs
Missed calls in the field
Phone goes to voicemail while you're up a ladder, and the caller rings the next tradie.
Quote writing at 9pm
Owner doing scopes and pricing on the kitchen table after a full day on the tools.
Invoice chasing
Manual statement runs and awkward 'did you get the invoice?' calls.
Job scheduling chaos
Reshuffling crews every time an emergency hits.
Parts and material lookup
Calling Reece, Beacon or Haymans mid-job to check stock and pricing.
After-hours emergency triage
Telling a 'burst pipe now' apart from a 'can wait till Monday'.
Google review chasing
Knowing reviews drive leads but never asking at job-complete.
~$650,000/year
A 3-van shop missing 30% of calls at $350 avg job / Zatersio Trades Blueprint · May 2026
The solution stack
One core agent, four compounding add-ons
Always-Answered Tradie Voice Receptionist
A 24/7 AI voice agent trained on Aussie tradie jargon and Melbourne postcodes. It qualifies the job type, captures address and photos via SMS, books straight into ServiceM8, Tradify, AroFlo or Fergus, and escalates true emergencies to the owner's mobile.
Speaks in a natural Australian voice with a named persona ('Mick from the office'), under 800ms latency, and a transparent handoff: 'I'll get Dave to ring you back inside 15.' Pre-trained on plumbing, electrical, HVAC and building intake patterns.
Voice-to-Quote Engine
Owner dictates the scope on the drive home; the AI drafts an itemised quote with markup and emails it to the client with e-sign.
Debtor Chaser
Automated SMS plus AI voice follow-up at day 7/14/30. Warm-transfers disputes to the office.
Review Rocket
Auto-SMS at job-complete triggered from ServiceM8; AI drafts Google review replies; monthly reputation report.
Materials & Parts Concierge
AI lookup across Reece, Beacon and Haymans price lists from a voice prompt; returns stock and nearest branch.
Investment
Setup and monthly, per component
| Component | Setup | Monthly |
|---|---|---|
| Always-Answered Tradie Voice Receptionist1 | $499 | $390 / mo |
| + Voice-to-Quote Engine2 | $750 | + $190 / mo |
| + Debtor Chaser3 | $500 | + $150 / mo |
| + Review Rocket4 | $350 | + $90 / mo |
| + Materials & Parts Concierge5 | $600 | + $140 / mo |
Full stack ~$2,700 setup + ~$960/mo: under one recovered job per week and the full stack is paid. Start with Core, then layer in Voice-to-Quote and Debtor Chaser.
1 Includes 300 answered minutes. Overage at $0.85/min.
2 Voice memo in, itemised quote out.
3 7/14/30-day cadence.
4 Auto-request plus AI reply drafts.
5 Reece / Beacon / Haymans lookup.
ROI snapshot
What recovery looks like
Estimate your recovery
- Monthly upside
- $1,516
- Full-stack cost
- $960/mo
- Net per month
- $556
Indicative only, based on your inputs and the per-component monthly pricing in the table above. Assumes ~4.33 weeks per month.
How we work together
From first call to live in six weeks
Week 1
Discovery
Two 60-minute calls with the owner and whoever answers the phone now. We listen to your real call recordings, map how a job goes from first ring to invoice, and check how your ServiceM8 or Tradify is set up before we lock scope.
Weeks 2-4
Build
We train the voice agent on your trade's jargon and your service-area postcodes, wire the SMS address-and-photo capture, and connect it to your job-management software. You hear test calls each week before anything goes live.
Week 5
Pilot
We point one number at the agent and let it answer real calls for one tradie. We check it qualifies the job, books the right slot, and escalates a genuine burst-pipe emergency to the mobile, then tune in flight.
Week 6 onward
Retainer
The agent answers for the whole crew. The monthly retainer kicks in: we own uptime, watch the call logs, retune the quoting and chase cadences as your job mix changes, and add the next automation when you're ready.
Day-60 guarantee
If Core doesn't deliver at least 1 extra recovered booking per week by day 60, we waive the month-3 retainer.
Compliance and data residency
Built to keep your data onshore and yours
On your own servers
Run the full stack on-premise, inside your own network. Nothing leaves your building.
Australian-resident cloud
Or host on Australian-resident cloud (AWS Sydney). Your data stays onshore.
Either way, your data is never used to train third-party models.
Regulatory coverage
- Privacy Act 1988
What we guarantee on data
- Run it on your own servers, or on Australian-resident cloud (AWS Sydney). Your choice.
- Your data is never used to train third-party models.
- The voice agent identifies as automated when asked, with a fast human handoff.
- Integrates with ServiceM8, Tradify, AroFlo, Fergus and simPRO via API.
Integrate, never replace
We sit on top of the tools you already run
ServiceM8, Tradify, AroFlo, simPRO and Fergus already schedule your jobs and process invoices. We sit on top and do the things they don't: answer the phone, write the quote, chase the debtor, and never replace what's working.
- Haymans
See what Zatersio recovers for your trades business
Book a 30-minute scoping call. We map your current process, audit your existing software, and show you exactly where the money is leaking.
Ready for a custom blueprint?
Get a personalized automation proposal in minutes. Tell us your business and what's eating your time. We'll generate a custom blueprint tailored to your industry and challenges.
Get Your Blueprint